Experiencing a computer malfunction can be a nerve-wracking moment, leading to questions about backups and potential damage. For Mac users in 1990s New York City, the go-to place was Tekserve, a renowned Macintosh repair shop that unfortunately closed in 2016. However, the debut novel LaserWriter II by Tamara Shopsin transports readers back to the atmosphere of Tekserve through the eyes of Claire, a new employee at the shop.
In the story, we follow Claire, a nineteen-year-old with limited experience who joins Tekserve’s intake station, where she witnesses customers in distress over their computer and printer issues. The technicians, affectionately referred to as “Teks,” patiently listen and troubleshoot problems. Through Claire’s journey, we explore the intricacies of Apple products, warranties, and the art of data recovery.
As Claire immerses herself in the world of Tekserve, she bonds with her colleagues, each with their unique personalities and quirks. With a promotion, she starts repairing printers, particularly older Apple models, finding solace in the intricate work and the beauty of the machines.
The novel delves into the spiritual aspects of the technicians’ work, drawing inspiration from various religions. The Teks follow a code of ethics, embodying virtues of respect and dedication to their craft. The narrative intertwines elements of Taoism and Christian symbolism, portraying the act of repairing a computer as a form of resurrection.
Despite the technical theme, LaserWriter II is an enjoyable read that blends humor and introspection. Claire’s journey, while not a traditional coming-of-age tale, offers a glimpse into a unique subculture of machine repair. As she navigates the challenges and victories of her job, the story touches on deeper themes of purpose and connection to technology.
Overall, LaserWriter II by Tamara Shopsin offers a refreshing perspective on the world of tech support, making the seemingly mundane captivating and thought-provoking.
